Gloria Hatfield, LCSW-S
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FAQS

FAQS

Common questions and information
Insurance
​I do not accept insurance at this time.  However, your insurance provider may cover part of my fee as an out-of-network provider. I will be happy to provide a monthly invoice for you to file with your insurance company (super bill).

I’d recommend asking your insurance provider these questions to help determine your benefits:
  • Does my health insurance plan include mental health benefits?
  • Are there any benefits if I see an out-of-network provider?
  • Do I have a deductible? If so, what is it and have I met it yet?
  • Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
  • Do I need written approval from my primary care physician in order for services to be covered?
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You can also contact Better and they will help you navigate the reimbursement process with your insurance.

Know that when you involve your insurance, they can ask for your medical records.  I will also be required to provide you with a mental health diagnosis. 

Payment
I accept cash, check, venmo and all major credit cards as forms of payment. 

Cancellation Policy
If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you will be charged for the full rate of the session. A credit card will be asked to be stored on file in case of cancellations past the 24 hour cut off.

Any Other Questions
Please contact me for any additional questions you may have. Or, you can schedule a free 20-minute phone consultation in the contact section. I look forward to hearing from you!
I DO NOT PROVIDE CRISIS SERVICES.  IF YOU ARE IN CRISIS CALL 911, TEXT CRISIS TEXT LINE AT 741-741, OR CALL THE AUSTIN HELPLINE AT 512-472-HELP.
  • Welcome
  • About
  • Counseling
  • Supervision
  • Contact
  • FAQS